Support – Yourr App

We’re happy that you’re using the Yourr app! If you have any questions, encounter an issue, or need technical assistance, we’re here to help. Below, you’ll find answers to frequently asked questions and ways to contact our support team.

👉 Account & Login

I can’t log into the app

Try resetting your password by clicking the “Forgot password?” option on the login screen. If the issue persists, contact our support team.

I haven’t received a confirmation email

Check your spam or junk folder in your email inbox. If the email hasn’t arrived within 15 minutes, try again or reach out to us.

Is my data safe?

Yes! At Yourr, we prioritize your privacy. We do not store personal data, and your mental health analysis is completely anonymous.

I want to delete my account

To delete your account please contact our support team: contact@yourr.app

👉 Subscription & Payments

How can I cancel my subscription?

You can cancel your subscription in your account settings in mobile app. Please note that canceling a subscription does not result in a refund for the already paid period.

Why was my card charged even though I canceled my subscription?

If you canceled your subscription after the trial period ended, the next payment might have already been processed. If you have any concerns, please contact us.

Can I get a refund?

Refunds are only available in exceptional cases. To submit a refund request, please contact our support team.

How can I submit a suggestion for the app?

We’re open to your ideas! You can submit a suggestion via the contact form or send an email to support@yourr.app.

👉 Contact Our Support Team

If you haven’t found the answer to your question, feel free to contact us:
📧 Email: support@yourr.app
‍
‍or fill out this form:

‍Thank you for being with us! 💜